Privacy policy

Your privacy has been a fundamental value for Direkt Mail Service Buro since its inception. This is reflected, inter alia, in compliance with the secret of correspondence (letter secret) by Direkt Mail Service Buro in accordance with the Belgian Constitution and the European Convention for the Protection of Human Rights and Fundamental Freedoms.

In a world that is becoming more and more digital, Direkt Mail Service Buro must, however, collect and process personal data to provide you with the products and services you wish to deliver. In doing so, we naturally want to respect your privacy as much as possible. We therefore wish to be fully in line with the new European privacy legislation, the GDPR (General Data Protection Regulation). These regulations apply from May 25, 2018.

In this document Direkt Mail Service Buro tries to explain its policy to protect your privacy and personal data, so that Direkt Mail Service Buro can continue to earn your trust.

More information can always be found on the website of the Privacy Commission:

Personal data

Personal data means all specific information relating to a natural person who can be identified. This includes your name, address, telephone number, e-mail address, date of birth, products and services you have used, information you provided via our website or other contact channels, etc.

Collection of personal data

Your personal data can be processed by Direkt Mail Service Buro to carry out and improve the efficiency and quality of its mailing and parcel delivery services. This information is usually provided to Direkt Mail Service Buro by the senders of mail, mailings or parcels and usually includes your name, address, telephone number, e-mail address, the description of the shipped goods and name and address of the sender.

For foreign destinations, certain data related to the shipment may also be delivered to the authorities of the country (ies) of transit or destination for customs clearance and taxation or security checks. The following information can be provided: name and address of the sender and the addressee, description of the goods, number of items, weight and value of the shipment. This data is never used by Direkt Mail Service Buro for marketing purposes.

Your personal data may also be processed in the context of financial services or other types of services provided by Direkt Mail Service Buro. In general, we use the personal data that you provide to us to provide the services you have ordered, for administrative purposes or to comply with legal requirements.

In the context of our contractual agreements, we naturally keep contact information to communicate with prospects, customers, suppliers and partners. We also use this information to further inform you about products and services that are in line with the agreement we already have with you.

Through the form on our website, via direct or telephone conversations or with other requests for information we give you the opportunity to provide us your contact details and your interests yourself. Subject to your explicit approval, we will then use this information further to send you our newsletter or provide you with other information about our products and services.

Personal data that you, as a customer, entrust us with in order to process in your order, we obviously use exclusively for the assignment you clearly define. These data are never used for any other purpose.

We protect all collected personal data as highly confidential information and attach great importance to information security.

Website of Direkt Mail Service Buro:
Your personal data can be processed by Direkt Mail Service Buro to give you feedback on a question, request or complaint. The following information will then be processed: your name, address, telephone number, e-mail address and a description of the question, the request or the complaint.

Processing of data from children:
The products and services of Direkt Mail Service Buro are not aimed at children and Direkt Mail Service Buro does not promote the promotion or marketing of its services to children. If you believe that we have inadvertently or unintentionally collected personal data relating to a minor and used it without appropriate permission (from a person who is able and authorized to give permission), please inform us via the information form so that we remove such data from our servers immediately and make other necessary corrections.

Click here for our privacy statement for applicants.

Passing on personal data

Direkt Mail Service Buro does not proceed to communicate, sell, transmit or otherwise distribute your personal data, except with regard to the execution of the agreement (eg delivery of mail or parcel abroad, collection or delivery of mail or parcels). by logistic partners, delivery of parcels in a postal point, etc.), unless legally required or unless you have given Direkt Mail Service Buro your express permission to do so.

If Direkt Mail Service Buro uses, or has to make use of, external parties, partners or subcontractors for certain services, these will be thoroughly screened and instructed about their obligations in terms of confidentiality and information security. If your data is entrusted to them, they will receive a clear order and these data will only be used for this purpose. Moreover, in the context of the GDPR regulations, a processing agreement is always concluded in such cases.

Storage of data

The necessary control mechanisms, software and manual, are available to monitor the quality of the data. Depending on the type of information, a storage period is determined, after which the collected data is completely and permanently removed.

Your personal data will be stored for as long as required by law, for the period required for handling complaints, for the period specified in the information statement that was provided at the time you communicated your data and for thirty (30) days following your request for termination.

Data security

Direkt Mail Service Buro takes technical and organizational security measures to protect your personal data against destruction, loss, alteration, inspection or misuse. Direkt Mail Service Buro also undertakes to restrict access to personal data as far as possible and to grant access only when necessary.

Employees who have access to the data have been informed of their obligations regarding data security. All employees and partners of Direkt Mail Service Buro sign a confidentiality agreement, in which they undertake to treat the information with which they come into contact as part of their job, always and permanently as strictly confidential. The security measures are regularly revised and adjusted to ensure an appropriate level of safety.

Direkt Mail Service Buro is doing everything it can to protect its IT infrastructure physically and software-wise against attacks from outside, against viruses and malware.

For safety and security reasons, security cameras have been set up outside and within our buildings. The recordings will be kept for a few months. These are only consulted and viewed in case an incident has occurred.

How can you check your personal data?
If you wish to inspect your personal data, have them corrected if necessary, or if you want them to be deleted or their processing to be limited, if you wish to object to the processing, you want to withdraw your consent or make use of it of data transferability, you can contact us by sending a dated and signed request, accompanied by a copy of your proof of identity, to the following address: Direkt Mail Service Buro, Slingerweg 9, 3600 Genk. We will send you an answer within 30 days.

If you do not receive the expected response to your request, you can submit a complaint to the competent authority in Belgium:


If you have questions about the processing of your personal data, please contact Direkt mail Service Buro, Slingerweg 9, 3600 Genk.